1 (edited by olduser 2016-01-11 08:19:23)

Topic: how to transfer site when domain expired?

Hello

I have website in "asan-web.ir"
this site is your reseller and other domain of this site is "a-w.ir"

I created my account in "mysite.a-w.ir" and this domain is expired more than 1 month!

support noreply to me more than 1 month!

How can i transfer my files from this account?

I have access to cpanel and only access to my files from ssh console but because this domain expired and do not point to your server I can not access to file manager for transfer my site.

Please help!

Re: how to transfer site when domain expired?

You can't so long the support does not respond you then you're not abel to get your files. The admin needs to activate your account

Re: how to transfer site when domain expired?

Hey olduser,
I was wondering how cool you would look wearing this T-Shirt:
http://oi65.tinypic.com/219tqhv.jpg

Re: how to transfer site when domain expired?

If the Backups section can't handle your website, there is nothing you can do (and nothing YouHosting can do except for fix FTP). Even if support would reply, they still wouldn't be able to help you.

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Community FAQ - Forum Rules - Host your site on an different host

Re: how to transfer site when domain expired?

how to send files with few commands availables in ssh console?

Re: how to transfer site when domain expired?

olduser wrote:

when my account is in your host why you don`t send me my backup files?

Because keeping backups is your responsibility, not theirs. You either can login and get your files yourself or the files are gone.

Join the new community at Hosters.cc
I don't work for YouHosting and I'm not a ticket system for free users. Support related PM's will not be answered.
Community FAQ - Forum Rules - Host your site on an different host

Re: how to transfer site when domain expired?

how reseller transfer or convert all "a-w.ir" accounts to "asan-web.ir" accounts?

Re: how to transfer site when domain expired?

olduser wrote:

how reseller transfer or convert all "a-w.ir" accounts to "asan-web.ir" accounts?

here's how:
http://www.myownfreehost.com/

youhosting is a pile of shit now

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