1 (edited by Fhk 2015-10-01 17:02:25)

Topic: How do you address this?

I think this is not meant for support because at the end nobody will help us.

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Remember it is not easy to maintain active accounts on this server.... at least with these service

(Almost) Free cPanel Reseller hosting:

http://goo.gl/VWzhSC for only $1.99/mo.

Re: How do you address this?

Minda wrote:

Remember it is not easy to maintain active accounts on this server.... at least with these service

Yes and no. If you only give free hosting, the YH is excellent for this purpose and will not have problems with active customers.

Re: How do you address this?

Can my clients rely on it? Even if it is free?

(Almost) Free cPanel Reseller hosting:

http://goo.gl/VWzhSC for only $1.99/mo.

Re: How do you address this?

I love YH, I replied ticket immediately and today - 3hrs ago, my account activated.

(Almost) Free cPanel Reseller hosting:

http://goo.gl/VWzhSC for only $1.99/mo.

Re: How do you address this?

Minda wrote:

Can my clients rely on it? Even if it is free?

Your customers need to understand that you are providing free hosting and you did not earn, and thus you can not guarantee anything.

Minda wrote:

I love YH, I replied ticket immediately and today - 3hrs ago, my account activated.

Happy for you! smile

6 (edited by lucky73 2015-10-03 01:34:43)

Re: How do you address this?

KON wrote:
Minda wrote:

Can my clients rely on it? Even if it is free?

Your customers need to understand that you are providing free hosting and you did not earn, and thus you can not guarantee anything.

Minda wrote:

I love YH, I replied ticket immediately and today - 3hrs ago, my account activated.

Happy for you! smile

Well a lot of things on the Internet are free. I offer WordPress Extensions for free, so, does it mean that I'm not responsible at all if it doesn't work?

All for Webmasters - Webmasters for all!

Re: How do you address this?

lucky73 wrote:

Well a lot of things on the Internet are free. I offer WordPress Extensions for free, so, does it mean that I'm not responsible at all if it doesn't work?

In your case, it all depends on your conscience. smile Still, if you do not want to engage the support of your script, no one can forbid you to do it.

8 (edited by lucky73 2015-10-04 02:28:02)

Re: How do you address this?

Support is something different ... it is expected that if it's free there's not gonna be much of support.
But if you provide any kind of services ...it is pointless if it's useless.
Anyway nothing is free, if you don't charge money it doesn't mean that you don't earn of it.

But once you get bad reputation on the Internet... even a millions of investments can't fix it easily.

All for Webmasters - Webmasters for all!

Re: How do you address this?

lucky73 wrote:

Support is something different ... it is expected that if it's free there's not gonna be much of support.
But if you provide any kind of services ...it is pointless if it's useless.
Anyway nothing is free, if you don't charge money it doesn't mean that you don't earn of it.

But once you get bad reputation on the Internet... even a millions of investments can't fix it easily.

I agree with everything.

10 (edited by zhigalin 2015-10-07 10:41:14)

Re: How do you address this?

lucky73 wrote:

Support is something different ... it is expected that if it's free there's not gonna be much of support.
But if you provide any kind of services ...it is pointless if it's useless.
Anyway nothing is free, if you don't charge money it doesn't mean that you don't earn of it.

But once you get bad reputation on the Internet... even a millions of investments can't fix it easily.

I think they(YH) got all these problems because they are too generous.
Their plans are ridiculously cheap (and even free,  think more about it, free reseller hosting!)
Thus, now they have:

  • Tens of thousands of websites

  • Thousands of users, and hundreds of resellers(most of them free)

  • Tons of spam, bots and abuse

  • Almost no revenue

This is not a justification for some of their actions(like shutting down ftp, without a notice), but think about it, even if you're a SuperVIP you're paying a very small amount for it, so the service...
I hope they will roll out that damn update and things will get going, but now we can only wait.
Fran, I'm right?
Hint: consider using YH for free users and something different for your paid users, maybe you can consider http://www.hosting24.com/reseller.php , they are also a part of hostinger so maybe using their service will also help improving YH...

11 (edited by fvsegarra 2015-10-08 08:48:37)

Re: How do you address this?

Hello,
That's correct.
If we decide to update YouHosting, we will make sure to make it better in all aspects, so this situation does not get repeated. At the moment, you can only wait. Just be patient please smile